Hello!

Starting January 1st 2021, some changes happened regarding international shipping. First of all, the prices increased in my country, so you might noticed a small increase regarding shipping prices. We now also have to fill a form when sending outside the EU, with all the information of your order. These will increase the turn around time a little bit, but I'll try to send your orders as soon as possible, as always!

BREXIT

Regarding BREXIT, there has been some extra rules. There's still little information about it, but there's a possibility you'll need to pay for VAT when your order arrives in the UK. This should only happen if the order is above the value of 39 pounds, but I want to inform you of any possibility, since I'm still trying to figure out how everything is going to work out. 

If you would like, you can also buy from my Etsy shop. Since Etsy is a marketplace platform, the VAT is already included in your orders and they take care of the payments for your government. That way, you won't have to pay anything once your order reaches the destination country. The prices of the products and shipping there are a little higher than they are on my website because of the extra fees. But I still wanted to give you a more 'safe' option, since that way I know you won't have to pay for VAT once your order arrives.

Everything is still pretty new, a lot can change, and I'll keep updating this page. I just wanted to let you know as much information as I can. 

CUSTOMS

Orders sent out of the EU will have a customs label attached. Buyers are responsible for any customs and import taxes that may apply once the order reach the destination. 

CANCELLATIONS

If you would like to cancel an order please let me know as soon as possible. If the order hasn't been dispatched I can send you a refund. If it has been dispatched please see the below Returns policy.

RETURNS

If you would like to return your items, please get in touch with me as soon as possible. As long as I receive the goods back in the same condition they were sent and within 30 days I can process a refund or exchange. To return your item, please contact me first. The shipping costs for returns are in the responsability of the costumer.

Sale items and Personalised products can not be returned.

Thank you for your understanding!

Hello!

Contact me:

apenasillustrator@gmail.com

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apenas Illustrator

Shipping from Portugal, with lots of love!

aPenas Illustrator 

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